Terms and Conditions - Metallica Creations
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Terms and Conditions

HomeTerms and Conditions

Welcome to metallicacreations.co.nz (the “site” of Metallica creations Ltd) we hope you enjoy visiting our site and our exclusive home décor collection. Please review the following terms that govern your use and purchase of products from our site. Your continued use of this site constitutes your agreement to follow and be bound by those terms. (the “Agreement”) Please read them carefully.

Delivery

Delivery target is within five working days.
Please note that delivery targets are a guide only and we do not guarantee that your item will arrive within the delivery target. Within five working days delivery target is between major towns and cities. Delivery to and from rural and remote areas may take longer.

Please note our dispatch days are Mon – Friday only. We will also only be using reputable couriers and once your item is dispatched you will receive a track and trace email.

Oversize delivery

As a few of our items are larger than all courier services will deliver, please send us an email and we will organise the best possible freight quote for you.

Returns Policy

Need to return or exchange something? Not suitable? No problem we have a 7 day after delivery change of mind policy.

  • Email us info@metallicacreations.co.nz with the details of what you would like to return and reason for returning.
  • Items returned must be unused and in resalable condition.
  • A return to base in Auckland is available, please contact us so we can arrange a suitable time.
  • It is the customers responsibility to organise and pay for the freight when returning an item.
  • If the item is a result of our error or you receive a faulty product we will pay the return shipping costs.
  • We will refund your purchase price on our receipt of the returned item within 4 business days to your credit card or original method of payment.

Faulty goods

As our products are checked before leaving us we endeavour for this not to happen, however should you have any issues with our goods please feel free to contact us info@metallicacreations.co.nz

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Repair Replace or Refund at our discretion.

Cancellations

If you change your mind about an order, please contact us ASAP if the order has not been shipped, we will not ship your product and we will return your payment via the method you paid

Privacy Policy

None of your personal information will be shared with any other parties what so ever, you can rest assured your privacy is important to us.

Payment Security.

We use Stripe to ensure your payments security is paramount.

Inaccuracy disclaimer

From time to time, there may be information on metallicacreations.co.nz that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or to update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you. But we will do our best to resolve any issues if they occur.

Terms of use revision

We may reserve the right to change the terms that govern your use of our site from time to time. Your use of our site constitutes your agreement to follow and be bound by the terms as changed.