Welcome to metallicacreations.co.nz (the “site” of Metallica creations Ltd) we hope you enjoy visiting our site and our exclusive home décor collection. Please review the following terms that govern your use and purchase of products from our site. Your continued use of this site constitutes your agreement to follow and be bound by those terms. (the “Agreement”) Please read them carefully.
Delivery target is within five working days.
Please note that delivery targets are a guide only and we do not guarantee that your item will arrive within the delivery target. Within five working days delivery target is between major towns and cities. Delivery to and from rural and remote areas may take longer.
Please note our dispatch days are Mon – Friday only. We will also only be using reputable couriers and once your item is dispatched you will receive a track and trace email.
As a few of our items are larger than all courier services will deliver, please send us an email and we will organise the best possible freight quote for you.
Need to return or exchange something? Not suitable? No problem we have a 7 day after delivery change of mind policy.
As our products are checked before leaving us we endeavour for this not to happen, however should you have any issues with our goods please feel free to contact us firstname.lastname@example.org
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Repair Replace or Refund at our discretion.
If you change your mind about an order, please contact us ASAP if the order has not been shipped, we will not ship your product and we will return your payment via the method you paid
None of your personal information will be shared with any other parties what so ever, you can rest assured your privacy is important to us.
We use Stripe to ensure your payments security is paramount.
From time to time, there may be information on metallicacreations.co.nz that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or to update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you. But we will do our best to resolve any issues if they occur.
We may reserve the right to change the terms that govern your use of our site from time to time. Your use of our site constitutes your agreement to follow and be bound by the terms as changed.